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Insider Crisis Simulations

NPSA behavioural scientists have worked with crisis communication specialists to develop a range of insider crisis scenarios

Last Updated 06 November 2023

NPSA’s communications advice for reducing the impact of an insider event, highlights the importance of regularly testing your crisis communications plans. To help do this in a safe space, NPSA behavioural scientists have worked with crisis communication specialists to develop a range of insider crisis scenarios that are inspired by real-life events. This content will be available in a range of formats to meet the needs of all organisations.​

Regularly testing your crisis communications ahead of an insider event helps build collaboration and resilience. Real-time test how your team comes together. Explore communications approaches in a safe environment and give thought to how you mobilise your workforce – your most important asset – before, during and after an insider event occurs. All scenarios can be delivered in a variety of delivery formats. Scenarios include unauthorised disclosure, sabotage and physical threat (violence).​

To register interest, email [email protected].

people around a table behind shattered glass

View Video Transcript

Our management team is having an internal meeting in their board room.

 

NEW INTRO TITLE: (Typed on screen over the top of our footage. See PDF for ref)

Wednesday 9.03am

Just an ordinary team meeting

Until…


SFX: Someone’s phone rings.

VISUAL: One of the team takes the call. Their face suddenly drops. 

 

VO: SECURITY HAS JUST ALERTED YOU…

VISUAL: Cracks appear on the edges of the screen.

 

VO: THE SENSITIVE INFORMATION THAT YOUR ORGANISATION HAS DEVELOPED…IT’S BEEN LEAKED, OR STOLEN!

VISUAL: We cut in on the reactions from the team. They look horrified.

 

FADE TO SHOW A PASSAGE OF TIME

 

Someone hurriedly walks into the room clutching a memo for them to read.

VO: I.T CONFIRM IT’S COME FROM YOUR SERVERS, SO ONE OF YOUR EMPLOYEES HAS DONE THIS.

 

SFX: The cracks start to spread and become more noticeable.

 

VO: THE LEAK COULD DAMAGE YOUR REPUTATION, PUBLIC CONFIDENCE, EVEN RUIN YOUR ORGANISATION

VISUAL: As team members sit head in hands, oversized shattered words flash on screen: REPUTATION, CONFIDENCE

 

FADE TO ANOTHER PASSAGE OF TIME

 

SFX: Suddenly, their laptops all simultaneously ping loudly.

VO: IT’S NOW ALL OVER A NEWS OUTLET.

VISUAL: The cracks on screen immediately deepen and splinter into more cracks.

 

VO: THE BOARD IS ASKING QUESTIONS. EVERY SECOND COUNTS. WHAT’S THE RIGHT RESPONSE?

 

We hold on our team looking out of their depth. Clearly no one has a defined action plan.

 

VO: SHOULD AN INSIDER EVENT HIT YOUR ORGANISATION, WILL YOU BE READY? 


Someone steps into frame. They clap their hands to immediately break the tension and begin to address the group. 

 

COACH: (to the group) WELL DONE! REHEARSING BUILDS UP YOUR ‘MUSCLE MEMORY’ AND GETS YOU INSIDER RISK READY.

It is the session coach and this is an Insider Crisis Simulation workshop. Our team are sitting back looking relaxed and ready to learn more.

 

VO: YOU’VE BEEN WATCHING AN INSIDER CRISIS SIMULATION.

 

VO: PROVIDED BY THE NATIONAL PROTECTIVE SECURITY AUTHORITY, THESE WORKSHOPS HELP PREPARE AND PROTECT ORGANISATIONS LIKE YOURS FROM THE THREAT OF INSIDER EVENTS.

 

As our VO continues, we animate some of the key benefits on the screen.

 

VISUAL & VO:

  • The effective immersive simulations

  • are designed to stress-test your response

  • in a secure learning environment.

  • It builds confidence

  • and will increase your team’s resilience

 

VO: YOU CAN SELECT THE SCENARIO THAT BEST SUITS YOUR ORGANISATION. CHOOSE FROM 3 TYPES OF INSIDER EVENT.

 

VISUAL: Big words displaying the different scenarios flash on screen:

 

Unauthorised Disclosure

Sabotage

Physical Threat


VO: THESE EVENTS ARE SERIOUS WITH CASES RISING SIGNIFICANTLY, AT HUGE COST TO ORGANISATIONS.

 

VO: IF YOU HAVE PEOPLE WORKING FOR YOU, YOU HAVE INSIDER RISK.
 

VO: SO, THE MORE PREPARED YOU ARE, THE LESS IMPACT WILL BE CAUSED.

VISUAL: NPSA animated logo / BE INSIDER RISK READY lockup

 

VO: TO BE INSIDER RISK READY, VISIT NPSA.GOV.UK/INSIDER-RISK

 

VISUAL: npsa.gov.uk/insider-risk 

 

 

1 Do It Yourself

2 Join an Industry Team

3 Customisable

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Real-Time Responses

 

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